FAQs

Yes, Billink uses strict security measures to protect your data. Your privacy and security are very important to us and Billink.

Normally you will receive a track and trace code of your order by email, as soon as it has been shipped. Didn't receive a track and trace code? Please send an email to [email protected] and we will make sure that you still receive the track and trace.

The shipping costs for the Netherlands are €5,45 excl. VAT, for Belgium €6,95 excl. VAT and Germany €8,99 excl. VAT . From €95,00 we deliver free in the Netherlands and Belgium. In Germany from €195,00.

We charge a one-time contribution. Regardless of the size of the order. Prices are exclusive VAT

• France: € 24,99
• Italy: €29,99
• Denmark: €25,99
• Spain: €29,99
• Austria: €24,99
• Sweden: €29,99

Unfortunately not. We can make an exception for larger orders, but smaller orders cannot be picked up and will be delivered via PostNL or another delivery partner.

Yes, private individuals can also order from our wholesaler. Payment is easy via iDEAL, bank contact, visa/mastercard, Paypal, Apple Pay, Google Pay or pay afterwards via Billink.

Do you have an account at Complimentxl.eu? Then go to your account and look at the tab orders. Then view the order you want to reorder. Then below your order you will find the link for Ordering again. All products from your previous order will then appear in your shopping cart, which you can then adjust.

We have the products we sell in stock. If you order before 12:00, you will often receive it the next day. For larger quantities, we may have to reorder first. You will then receive a notification on working days the same day and you can cancel the order free of charge. If desired, it is also possible to inquire in advance about the delivery time, please email the article number + the desired quantity to [email protected].

Our standard carrier is PostNL, larger packages are sent with Transmission. It is possible to receive a track-and-trace number from both parties. Didn't receive a track-and-trace number? Then mail to [email protected].

If you have any questions about your invoice, you can contact Billink directly using the contact details on the invoice. For other questions about your order, you can always contact our customer service.

Billink performs a check on every request for post-payment. Although we pass on as much as possible to regular customers in advance to Billink, it can sometimes happen that a request is rejected. In that case, you can contact us so that we can resolve this together.

If your request to pay later via Billink is rejected, you can contact us. We understand that this can be annoying and we are happy to find a solution together. We can often still approve your order and arrange it for you.

Are you looking for the invoice? After the order has been sent, you will automatically receive the PDF invoice of your order by email. Didn't receive an invoice? Please send an email to [email protected] and we will provide you with an invoice.

At Complimentxl.eu you can choose from the following payment methods:

• Bank transfer
• iDEAL
• Paypal
• Visa / Mastercard
• Bank transfer
• SOFORT Banking
• Pay afterwards via Billink
• Apple Pay
• Google Pay

At the moment, all post-payments are arranged via Billink. This offers you as a customer extra security and convenience. Post-payment in another way is not possible. However, you can choose one of our other payment options, such as credit card, Ideal, bank transfer.

An invoice from Billink is clearly recognizable as such. Pay particular attention to the account number and the payment instructions on the invoice. These invoices must be paid directly to Billink

Yes, you can place orders in the same way as before. The only change is that payment for post-orders is now via Billink.

If you accidentally pay to our old account number, please contact us. We will help you further. Make sure you follow the payment instructions on the Billink invoice to avoid delays.

No, you don't have to do anything. We will automatically arrange the transition to Billink. The only thing you need to remember is that payments for subsequent orders must now be transferred to Billink.

We have switched to Billink to make your experience with us even better. Billink specializes in handling post-payments and offers a reliable and user-friendly service. By working with Billink, we can ensure that your payments are processed safely and efficiently. In addition, this allows us to extend the payment term from 14 to 30 days.

Not much will change for you. You can still choose the option “Pay Later” for your order, but from now on we will arrange this via Billink. This means that you will receive the invoice from Billink and also pay them. What will change is the payment term. This will be extended from 14 to 30 days.

Read the Terms and Conditions on our website

That is annoying and we will solve it. We kindly ask you to report it via our return form. Here you can indicate which items are damaged and add a photo directly. You can also indicate whether you want to receive the purchase amount back or whether you want to receive a new item.

You can set a new password via the following link: https://www.complimentxl.eu/my-account/lost-password/

You can log in via the link: https://www.complimentxl.eu/my-account/. When you are logged in, you can access your previous orders and invoices and it is possible to change the invoice and/or shipping address.

Returns are easy:

1. Go to us return form and enter your order number and email address.
2. Please indicate per item what you wish to return and for what reason.
3. Enter your own address and send the request.
4. Once the request has been assessed by us, you will have the option to create a return label.
5. Stick the label on the original box and hand it in at a DHL, DPD or PostNL point

All costs will be reimbursed except for the costs you incur for the return.

Received the wrong product or damaged? You can still contact us return form fill out and receive a free return label.

Phone number: 085 065 5746
E-mail: [email protected]

Returns
The entrepreneur will reimburse all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with paying back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.

Compliment.nl uses a return period of 14 days right of withdrawal.
Within the return if reasonably possible, send the product in the original packaging, undamaged and unsoiled.
Returns must be complete. If it appears that parts are missing, your return will not be processed.
You can indicate on the return form whether you want a replacement product.
When you have received a wrong item or an item with an error, it must always be returned. All return costs are for us as a retailer.
You can report damage to received items within 48 hours of receiving your order via email or telephone.
It is not permitted to return items after the return period, unless it concerns a guarantee

If you wish to return a defective item for a valid reason, all costs within the warranty period are for us, but we do ask for the return form .
If you want to return a defect outside the warranty period, it is possible that part or all of the costs will be charged to you, but we do ask for the return form to fill in

Credit term & processing time

After processing your return you will be informed about the status and further progress.
The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
In case of a return within 14 days, the entire amount including the shipping costs will be refunded.
Invoices
It is not possible to change your address details on an existing invoice.
Business customers do not receive an invoice when ordering, but a packing slip. An invoice can be requested later via [email protected]

What do we see as a valid complaint?
This is valid if it is not caused by:

• Damage by intent or negligence
• Improper use or negligent maintenance
• Normal wear and tear
• Damage due to non-observance or incorrect observance of the operating instructions

Returns are easy:

1. Go to us return form and enter your order number and email address.
2. Please indicate per item what you wish to return and for what reason.
3. Enter your own address and send the request.
4. Once the request has been assessed by us, you will have the option to create a return label.
5. Stick the label on the original box and hand it in at a DHL, DPD or PostNL point

All costs will be reimbursed except for the costs you incur for the return.Received damage or the wrong product? You can also contact us return form fill in and receive a free return label.Telephone number: 085 065 5746 Email address: [email protected] Do you have a complaint about the service as you experienced it? Then we kindly ask you to pass this on by e-mail, regular post and/or telephone. Our employees will handle your complaint and try to resolve the complaint to everyone's satisfaction.Returns The entrepreneur will reimburse all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with paying back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.Compliment.nl uses a return period of 14 days right of withdrawal. Within the return is if reasonably possible, in the original packaging, undamaged and unsoiled. Returns must be complete. If it appears that parts are missing, your return will not be processed. You can indicate via the return form whether you want a replacement product. If you have received an incorrect item or an item with a defect, it must always be returned. All return costs are for us as a retailer. You can report damage to received items within 48 hours of receiving your order via e-mail or telephone. It is not permitted to return items after the return period, unless it concerns a guarantee. If you want to return a defective item based on a valid reason, then all costs within the warranty period are for us, but we do ask for the return form to fill in. Do you want to return a defect outside the warranty period? Then it is possible that part or all of the costs will be charged to you, but we do ask for the return form to fill inCredit term & processing timeAfter processing your return, you will be informed about the status and further course of events. The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product. Unless the entrepreneur offers to collect the product himself, he may wait with reimbursement until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. The entrepreneur uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer. In the event of a return within 14 days, the entire amount including shipping costs will be refunded. Invoices It is not possible to change your address details on an existing invoice. Business customers do not receive an invoice when ordering, but a packing slip. An invoice can be requested later via [email protected]What do we see as a valid complaint? This is valid if it is not caused by:

• Damage by intent or negligence
• Improper use or negligent maintenance
• Normal wear and tear
• Damage due to non-observance or incorrect observance of the operating instructions

Empty batteries and accumulators that you have purchased via Compliment.nl can be returned free of charge. Fill in our return form .