Complaints

Returns are easy:

1. Send an e-mail to [email protected]. Mention that you are going to return, the reason and your order number.
2. Return your order to the address below. Place your order number on the box or in the box. We can then refund the amount faster.

All costs will be reimbursed except for the costs you incur for the return.

Damaged or received the wrong product? Mail to [email protected] and you will receive a free return label by email.

Our data:
Complimentxl.eu
Edisonstraat 14
8801 PN Franeker

Phone number: 085 065 5746
E-mail: [email protected]

Do you have a complaint about the service as you experienced it? Then we kindly ask you to pass this on by e-mail, regular post and/or telephone. Our employees will handle your complaint and try to resolve the complaint to everyone's satisfaction.

Returns
The entrepreneur will reimburse all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with paying back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.

Compliment.nl uses a return period of 14 days right of withdrawal.
Within the return if reasonably possible, send the product in the original packaging, undamaged and unsoiled.
Returns must be complete. If it appears that parts are missing, your return will not be processed.
The packing slip must always be sent along, otherwise your return will not be processed. You can indicate via [email protected] indicate whether you would like a replacement product.
When you have received a wrong item or an item with an error, it must always be returned. All return costs are for us as a retailer.
You can report damage to received items within 48 hours of receiving your order via email or telephone.
It is not allowed items after the return period, unless it concerns a guarantee

If you want to return a defective item based on a valid reason, then all costs within the warranty period are for us, but we ask you to contact us first via [email protected] or 085 065 5746 for indications.
Do you want to return a defect outside the warranty period? Then it is possible that part or all of the costs will be passed on to you, but we ask that you first contact us via [email protected] or 085 065 5746 for indications.
Where can I return the items?

Complimentxl.eu
Returns department
Edisonstraat 14
8801 PN Franeker

Credit term & processing time

After processing your return you will be informed about the status and further progress.
The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
In case of a return within 14 days, the entire amount including the shipping costs will be refunded.
Invoices
It is not possible to change your address details on an existing invoice.
Business customers do not receive an invoice when ordering, but a packing slip. An invoice can be requested later via [email protected]

What do we see as a valid complaint?
This is valid if it is not caused by:

• Damage by intent or negligence
• Improper use or negligent maintenance
• Normal wear and tear
• Damage due to non-observance or incorrect observance of the operating instructions